Do you ship internationally?

Yes, we do! We’re proud to bring cozy, aesthetic vibes to homes around the world. No matter where you are, we’ve got you covered.

Pricing and currency

• For consistency, the prices on our site are displayed in US dollars (USD).
• Your credit card company will handle the currency conversion, so you’ll see the final amount in your local currency on your statement.
• The checkout page will display the total in USD, but don’t worry – your payment will be seamlessly converted.

How can I contact you?

You can simply send us an email through the Contact Us page. We will be happy to help you with whatever you need.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX), Apple Pay and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

Are there any exchange rates?

Why didn't I receive confirmation emails from 2700k?

After you place your order, we always send an order confirmation email to the email you provided us. After we ship your order, we also send a shipping confirmation email to the email you provided us. Please be sure to check your spam/junk folder for the emails.

How long does the processing & delivery take?

We believe in complete transparency, so here’s what you can expect:

• Standard Delivery: Your order typically arrives within 10 business days to the United States, Canada, the UK, Australia, New Zealand, and most EU countries.
• International Delivery: For other regions, delivery may take up to 6-8 weeks. Rest assured, we’re working tirelessly to get your cozy essentials to you as quickly as possible!
• Processing Time: After you place your order, please allow up to 5 business days for processing. We take our time to ensure every item is packed with care – like a gift to your future self.
• Pre-Orders: For pre-ordered items, production usually takes 10 business days, though it may occasionally extend to 15 business days. Think of it as a little anticipation for a lot of coziness.

Why the wait is worth it.
Every product is crafted with care to bring warmth, comfort, and beauty into your home. Whether it’s a hand-poured candle or a meticulously designed lamp, we take the time to ensure it’s perfect for you. Think of it as a little anticipation for a lot of coziness – your future self will thank you!

Pro Tip: Order now to secure your items, and start counting down to the day your space transforms into a cozy sanctuary.

How can I track my package?

 

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Why isn’t my tracking info updating? Is there something wrong?

Don’t worry – this is completely normal! Tracking information often lags behind the actual status of your package. If it hasn’t been updated in over 4 weeks, please reach out to us, and we’ll help you get to the bottom of it.

My tracking info shows my package was delivered, but I never received t.

We know how important your order is to you – it’s important to us too!
Here’s what you can do:

• Check Around Your Neighborhood: Sometimes, packages are delivered to a nearby home by mistake.
• Ask Family or Roommates: They may have received it on your behalf.
• Contact Property Managers: If you live in an apartment, the package might have been left with the office.

If you still can’t locate your package, let us know, and we’ll work with you to resolve the issue.

Will I be charged with customs and taxes?

The prices displayed on our site are in US Dollars and do not include taxes or customs fees. Depending on your location, you may be charged import taxes, duties, or related fees once your order arrives. These charges are determined by your local customs office and are the responsibility of the recipient.

While we can’t cover these fees, we’re here to help if you have questions about your order. For more details on potential charges, we recommend contacting your local customs office.

How do I return or exchange an item?

We want you to love your 2700k experience as much as we do. Here’s everything you need to know about returns:

Timeframe for Returns

Our policy lasts 30 days from the delivery date of your order. If 30 days have passed, we won’t be able to offer a refund or exchange.

Eligibility for Returns

• Direct Purchases Only: We can only accept returns for items purchased directly from 2700k.com.
• Original Packaging: Returned items must be in their original packaging, including all accessories, manuals, and documentation.
• Unused Condition: Items must be unused and in the same condition as when they were sent to you. Stains, folded cards, or broken seals will not be accepted.

Restocking Fees and Store Credit

• Preference-Based Returns: If you’re returning an item for personal preference, you’ll have two options:
  • A 30% restocking fee will apply, and you’ll receive a refund for the remaining amount.
  • Store Credit: Receive the full amount of your order as store credit.
• Shipping Fees: Customers are responsible for return shipping costs for preference-based returns.

Mistakes or Damaged Items

• If there was a mistake in your order or an item arrived broken, we’ll cover the cost of return shipping.
• For defective products, you’ll receive a full refund once we receive and inspect the item.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Pre-order items
• Items purchased through retailers
  
• Products damaged through customer mishandling
• Personalized items

Important Notes

• Contact Us First: Returns made without contacting our Customer Care team will be refused.
• Condition of Returns: If a returned item is not in acceptable condition, we reserve the right to deny a refund or exchange.
• Processing Time: Returns may take up to 10 business days to process once we receive them.

Refunds

• Defective Products: A full refund will be credited for defective items.
• Non-Defective Items: Refunds exclude shipping and restocking fees.
• Payment Method: Refunds will be credited to your original form of payment. For credit or debit cards, refunds will be sent to the card-issuing bank within 14 business days of receiving the returned item or cancellation request.

How do I change or cancel my order?

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.

How secure is my personal information?

2700k adheres to the highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world.

Your credit card information is only used to complete the requested transaction and is NOT subsequently stored.