Do you ship internationally?

Yes, we do! We’re proud to bring cozy, aesthetic vibes to homes around the world. No matter where you are, we’ve got you covered.

Pricing and currency

• The prices on our site are displayed in US Dollars (USD) for consistency.
• Your credit card company will handle the currency conversion, so you’ll see the final amount in your local currency on your statement.
• The checkout page will display the total in USD, but don’t worry – your payment will be seamlessly converted.

How long does the processing & delivery take?

We believe in complete transparency, so here’s what you can expect:

• Standard Delivery: Your order typically arrives within 10 business days to the United States, Canada, the UK, Australia, New Zealand, and most EU countries.
• International Delivery: For other regions, delivery may take up to 6-8 weeks. Rest assured, we’re working tirelessly to get your cozy essentials to you as quickly as possible!
• Processing Time: After you place your order, please allow up to 5 business days for processing. We take our time to ensure every item is packed with care – like a gift to your future self.
• Pre-Orders: For pre-ordered items, production usually takes 10 business days, though it may occasionally extend to 15 business days. Think of it as a little anticipation for a lot of coziness.

Why the wait is worth it.
Every product is crafted with care to bring warmth, comfort, and beauty into your home. Whether it’s a hand-poured candle or a meticulously designed lamp, we take the time to ensure it’s perfect for you. Think of it as a little anticipation for a lot of coziness – your future self will thank you!

Pro Tip: Order now to secure your items, and start counting down to the day your space transforms into a cozy sanctuary.

How can I track my package?

 

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Why isn’t my tracking info updating? Is there something wrong?

Don’t worry – this is completely normal! Tracking information often lags behind the actual status of your package. If it hasn’t been updated in over 4 weeks, please reach out to us, and we’ll help you get to the bottom of it.

My tracking info shows my package was delivered, but I never received it.

We know how important your order is to you – it’s important to us too!
Here’s what you can do:

• Check Around Your Neighborhood: Sometimes, packages are delivered to a nearby home by mistake.
• Ask Family or Roommates: They may have received it on your behalf.
• Contact Property Managers: If you live in an apartment, the package might have been left with the office.

If you still can’t locate your package, let us know, and we’ll work with you to resolve the issue.

Will I be charged with customs and taxes?

The prices displayed on our site are in US Dollars and do not include taxes or customs fees. Depending on your location, you may be charged import taxes, duties, or related fees once your order arrives. These charges are determined by your local customs office and are the responsibility of the recipient.

While we can’t cover these fees, we’re here to help if you have questions about your order. For more details on potential charges, we recommend contacting your local customs office.